How we collect, use, and protect your personal information
This Privacy Policy describes how DTS Technical Support Services (d.b.a. “DTS TSS,” “we,” “us,” or “our”) collects, uses, processes, and protects your personal information when you use our website, engage our technical support services, or otherwise interact with us in Miami-Dade County, Florida. Your privacy is of paramount importance to us. We are dedicated to being transparent about our data practices and to safeguarding the information you entrust to us.
This policy is designed to comply with applicable data privacy laws, including the Florida Information Protection Act (FIPA), and is guided by the principles set forth in the Florida Digital Bill of Rights (FDBR). While the FDBR’s legal obligations apply to entities with over $1 billion in global gross annual revenues, DTS TSS voluntarily adopts its core principles of data minimization, purpose limitation, and robust consumer rights as a demonstration of our commitment to the highest standards of data protection for our clients. This approach ensures that our practices not only meet but exceed the privacy expectations of Florida residents.
For the purposes of this policy, the following definitions apply:
We collect personal information in a manner that is adequate, relevant, and limited to what is necessary to provide and improve our Services. The following table summarizes the categories of information we collect, its sources, and our purposes for processing it.
| Category of Personal Information | Examples of Data Collected | Source of Collection | Primary Purpose of Processing (Legal Basis) |
| Identity & Contact Data | Name, email address, phone number, physical address. | Directly from you via our website contact forms, phone calls, or service initiation process. | To schedule and provide requested services, communicate with you, and establish your account. |
| Financial & Transactional Data | Credit/debit card details, billing address, payment history, services purchased. | Directly from you during the payment process. | To process payments for services rendered and maintain transactional records. |
| Device & Technical Data (Website) | Internet Protocol (IP) address, browser type and version, operating system, device type. | Automatically from your device when you visit our website. | To ensure the security and functionality of our website, prevent fraud, and perform basic analytics. |
| Website Usage Data | Pages visited, time spent on pages, referring/exit pages, date and time stamps. | Automatically via server logs and essential cookies when you browse our website. | To analyze website performance, identify technical issues, and improve user experience. |
| Data on Customer Devices (During Service) | System configuration files, error logs, software installation data, and other data necessary for diagnostics. | From your device during an authorized and active remote or in-person support session. | Strictly to diagnose and resolve the technical issue for which you engaged our Services. |
When you request our Services, schedule an appointment, or contact us for an inquiry, we collect the information necessary to fulfill your request. This typically includes your name, contact details (such as email address and phone number), a description of the technical issue you are experiencing, and payment information to process your transaction.
Our commitment to transparency extends to the data collected automatically when you visit our website.
We recognize that providing technical support requires a unique level of trust, as our technicians may need to access your personal devices. This access is governed by a strict protocol rooted in respect for your privacy. Our technicians operate under an “implied fiduciary duty” to protect the confidentiality of your information. Access to data on your device is strictly limited to what is absolutely necessary to diagnose or resolve the specific issue you have reported. Our technicians are trained to not access files, applications, or data unrelated to the service request.
For certain services, such as data recovery or backup, more extensive access may be required. In such cases, the scope of access will be fully explained, and we will obtain your explicit authorization before proceeding. We do not copy or retain any personal data from your device onto our systems unless you have specifically requested and authorized us to do so as part of a data backup or transfer service.
In alignment with the principle of purpose limitation, we process your Personal Data only for specified, explicit, and legitimate purposes. We will not process your data for any reason that is incompatible with these purposes. Our data processing is always “reasonably necessary and proportionate” to the services you have requested. By strictly defining these purposes, we transform our business practice of not misusing data into a legally binding commitment.
Your Personal Data is used exclusively for the following purposes:
Our policy on data sharing is simple and strict: we do not share your Personal Data except in the limited circumstances outlined below, and never for marketing purposes.
We do not sell, rent, or trade your Personal Data. We may share your information with a limited set of third-party service providers who act as our “Processors.” This sharing occurs only when it is strictly necessary to provide our Services to you or to operate our business. These partners are not independent “third parties” in the traditional sense; they are extensions of our service delivery under our direct instruction.
Examples of these essential service providers include:
All of our Processors are bound by contractual agreements that require them to maintain the confidentiality and security of your data. They are expressly prohibited from using your Personal Data for any purpose other than to perform the specific services for which we have engaged them, a requirement mandated by modern privacy laws.
We may be required to disclose your Personal Data if compelled to do so by law or in the good-faith belief that such action is necessary to: (a) comply with a legal obligation, such as a subpoena or court order; (b) protect and defend the rights or property of DTS TSS; (c) prevent or investigate possible wrongdoing in connection with the Services; or (d) protect the personal safety of users of the Services or the public.
DTS Technical Support Services does not and will not share, sell, or disclose your Personal Data to any third party for their marketing, advertising, or promotional purposes. This is a core commitment to our clients.
Our technical support services may involve assisting you with products or services provided by other companies, such as your internet service provider (carrier), hardware manufacturer, or software developer. This section serves as a critical disclaimer to manage the “chain of liability” and clarify the scope of our responsibilities. When you engage directly with these third parties, even at our recommendation or with our assistance, you are subject to their independent terms of service and privacy policies.
Disclaimer: This Privacy Policy does not apply to the data practices of any third party. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every third-party service you interact with.
For example, if our service involves helping you troubleshoot an issue with your cellular carrier, any information you provide directly to that carrier (such as your account password or personal details) is governed by that carrier’s privacy policy, not ours.
We are committed to protecting the security of your Personal Data. We implement and maintain reasonable administrative, technical, and physical data security practices designed to protect the confidentiality, integrity, and accessibility of your information and to reduce reasonably foreseeable risks of harm. These measures include, but are not limited to, the use of Secure Sockets Layer (SSL) encryption to protect data during transmission and strict access controls to limit who can access your information within our organization. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
We retain your Personal Data for no longer than is necessary to fulfill the purposes for which it was collected and processed. Our retention periods are determined based on the purpose of the collection and our obligations under applicable laws. In accordance with FDBR principles, we will delete or de-identify your Personal Data upon the satisfaction of the initial purpose, the termination of our service contract with you, or two years after your last interaction with us, whichever occurs last, unless a longer retention period is required by law for legal, accounting, or reporting purposes.
In line with our commitment to best practices, we extend the following privacy rights to all our Florida-based clients, consistent with those established by the Florida Digital Bill of Rights.
You have the following rights with respect to your Personal Data:
To exercise any of these rights, please contact us using the methods provided in the “Contact Information” section below. Upon receiving your request, we will verify your identity to protect your privacy and security. We will respond to your authenticated request within 45 days. If we require more time (up to an additional 15 days), we will inform you of the reason and extension period in writing. If we deny your request, we will provide you with a justification and instructions on how you can appeal our decision.
Our Services are not designed for or directed to children. We do not knowingly collect Personal Data from children under the age of 13, in compliance with the Children’s Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected Personal Data from a child under 13 without verifiable parental consent, we will take steps to delete that information from our servers immediately. Furthermore, while our services are generally intended for adults, we acknowledge Florida’s heightened protections for minors between the ages of 13 and 18 and will not process their data without affirmative authorization where required by law.
DTS TSS is committed to complying with Florida’s data breach notification laws. In the event of a data breach involving the unauthorized access of Personal Data in electronic form, we will adhere to the requirements of the Florida Information Protection Act (FIPA), as codified in Florida Statute § 501.171.
Should a breach of security affect 500 or more Florida residents, we will provide written notice to the Florida Department of Legal Affairs (the Attorney General’s office) as expeditiously as practicable, but no later than 30 days after our determination of the breach. We will also provide notice to all affected individuals without unreasonable delay, consistent with the needs of law enforcement and any measures necessary to determine the scope of the breach and restore the reasonable integrity of our data system.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please do not hesitate to contact us through one of the following methods: